TERMS RELATING TO THE SALE OF MERCHANDISE
Merchandise available through the Site is sold on behalf of the OSS by OSS Marketplace Ltd, Company Number 13751770, and we can be contacted at firstname.lastname@example.org.
See also: Delivery and return information
These terms relate to items supplied to you through the Company Site and should be read in conjunction with the General Terms & Conditions which shall also apply.
Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched, a contract will be made between you and us.
The prices payable for the items that you order are clearly set out on the Site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we dispatch the item concerned.
All prices are expressed inclusive of any VAT payable unless otherwise stated.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item. Please note that we may attempt to deliver substitute lines should selected lines be unavailable unless you request us not to do so.
We sometimes sell made-to-order and pre-order items direct from this site.
DELIVERY – IN STOCK ITEMS
Delivery will be made to the address specified by you on the completed order form. We will deliver your order to the main entrance of the delivery address.
UK orders are sent second class and most UK orders are fulfilled within five days of receipt for In Stock items.
We deliver worldwide, excluding to the European Union, and the relevant postage will be added at the checkout. Delivery will take longer for these items. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
RETURNS OF NON-PERISHABLE ITEMS
We hope you will be happy with your purchase. However, should you feel it necessary to return a non-perishable item, you may cancel the contract for the purchase by contacting email@example.com within fourteen working days of delivery of the items to you.
You should then return the relevant item to us in secure packaging within fourteen days of notifying us of the cancellation. The item must be clean, unused and folded within its original packaging.
Made-to-order merchandise may be non-returnable: this will be stated at the point of purchase.
You will be responsible for the cost of returning any item to us unless the item is defective or we have delivered the item to you in error or as a substitute. The item should be returned to us in its original condition. If we do not receive the item back from you we may arrange for collection of the item from you at your cost.
When we receive notice of cancellation of your contract for any item, we will refund the price paid by you for that item or at your request if the item is defective will repair the item or supply you with a replacement item.
NO COMMERCIAL USE
The online store is available for non-commercial and domestic use only. The Company reserves the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.
These terms and conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within England.
Last update: 16 March 2022
Previous versions: 24 May 2018 (General Terms and Conditions, including Terms Relating to the Sale of Merchandise)